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| Board -> Free For All -> General discussion -> Unable to load OTAC Server - (RESOLVED) | |
Answers: 40
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 BitterSpockMaster of Time and Space  Location: Planet Vulcan Posts: 2864 |
# Answer: 21 - 2018-01-13 at 7:15 AM
been there, done that, no joy |
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 RampantMajor I Posts: 196 |
# Answer: 22 - 2018-01-13 at 4:32 PM
to bad its stuck again can the server be restarted Thanks |
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 Nair0lFMaster of Time and Space Location: Bad Gandersheim Posts: 1516 |
# Answer: 23 - 2018-01-13 at 5:06 PM
I Restart it right Now only 1 Player showed on Server i dont Know Why other Admins who we're playing didnt say something in telegram that Harms our Server if it no one care |
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| Rampant Major I Posts: 196 |
# Answer: 24 - 2018-01-14 at 2:28 AM
all other admins had gone before we noticed ppl couldnt get in anyway its stuck again |
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| Nair0lF Master of Time and Space Location: Bad Gandersheim Posts: 1516 |
# Answer: 25 - 2018-01-14 at 2:34 AM
Restart it right now |
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| Rampant Major I Posts: 196 |
# Answer: 26 - 2018-01-14 at 2:37 AM
thanks |
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 Davide30541Commander  Location: OXFORD Posts: 891 |
# Answer: 27 - 2018-01-14 at 1:41 PM
had to restart the server at around 8 am GMT today. 3 players, i couldnt connect. after that server filled right up. |
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| BitterSpock Master of Time and Space Location: Planet Vulcan Posts: 2864 |
# Answer: 28 - 2018-01-15 at 7:09 PM
I have solved this issue. So part of the problem was that by restarting the server, that clears the console_mp.log which had the error messages I needed. I waited for the server to lock out players and then made some failed attempts. I then copied the console_mp.log from the game server to my computer and then we restarted the server. In the console_mp.log, the following events are shown: When the server is running fine we see periodically this message Server: Updating session (180050ms) ........Server: Session updated dvar set sv_dwlsgerror 0 Then when the server locks out players we see this event once: Server: Updating session (180050ms) ..DW session update error 502 - 'BD_NO_ENTRY_TO_UPDATE' Failed to retreive session update status Session update error! dvar set sv_dwlsgerror 1 Then after that when a player attempts to join we get one of these messages for each failed attempt to join: Dedicated server: Session update failure, rejecting incoming connection And that was it, we were locked out. So next time we got into the lockout state, I attempted to clear the error by issuing: rcon reset sv_dwlsgerror and BAM! the server started letting players rejoin. Then as time elapsed we see again: ..DW session update error 502 - 'BD_NO_ENTRY_TO_UPDATE' Failed to retreive session update status Session update error! dvar set sv_dwlsgerror 1 So my current work around is twofold: 1. I have setup a cron job on Linux that issues "rcon reset sv_dwlsgerror" every minute. So if you can't connect, please wait 60 seconds and retry. You should get right in. 2. Any admin still on our server can type: "!unlock" in text chat and the bitterbot will issue the "rcon reset sv_dwlsgerror" immediately. So you can get right in. In any case the problem exists, but we no longer have to restart the server to clear the problem, we can keep playing and players can get in most of the time and if not have less than 60 seconds to wait before retrying to get in. Last edit by BitterSpock at 2018-01-16 at 6:19 AM (4x Edited) |
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 Fender_StratCommander Posts: 366 |
# Answer: 29 - 2018-01-16 at 5:18 AM
Can I invite you a cold beer, bitter? Bravo! |
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| BitterSpock Master of Time and Space Location: Planet Vulcan Posts: 2864 |
# Answer: 30 - 2018-01-16 at 6:25 AM
Beer is appreciated! |
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| Davide30541 Commander Location: OXFORD Posts: 891 |
# Answer: 31 - 2018-01-16 at 9:38 AM
GG captain! |
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 ANZAC351Colonel I  Location: On your six Posts: 235 |
# Answer: 32 - 2018-01-16 at 5:12 PM
On it's way... 
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| Volunmeer Sergeant  Posts: 36 |
# Answer: 33 - 2018-01-16 at 11:15 PM
I'm curious if we have a malicious individual who feels the need to go out of their way, or if it's a technical glitch that appeared. But job well done, in any case, Bitter. Cold beer on your doorstep. Last edit by Volunmeer at 2018-01-16 at 11:16 PM (2x Edited) |
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| BitterSpock Master of Time and Space Location: Planet Vulcan Posts: 2864 |
# Answer: 34 - 2018-01-17 at 1:28 AM
In a past company we used to SSH to other linux servers to do work we used to have an issue whereby after some period of time the connection would timeout, and close the SSH terminal on us. It was annoying. It had to do with a setting on a network switch / firewall. This problem seems very similar if activision main server has a similar timeout and is dropping persistent connections. Purely speculative on my part. |
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| Rampant Major I Posts: 196 |
# Answer: 35 - 2018-01-17 at 10:14 AM
good job 
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| Volunmeer Sergeant Posts: 36 |
# Answer: 36 - 2018-01-18 at 12:32 AM
This just in, OTaC is no longer on my server list. I've restarted my game and changed profiles, but it's still not popping up. Could be on my end, but I've no idea how to fix it |
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| BitterSpock Master of Time and Space Location: Planet Vulcan Posts: 2864 |
# Answer: 37 - 2018-01-18 at 5:22 AM
I may have seen this too.... but it could be the Filters you have applied Save it as a Favorite. So it looks like one of the side effects of "cheating death" by resetting the sv_dwlsgerror flag could be that the communication with the master server is still broken, and we could drop off the listing. It shows up in my favorites though. There are two windows where this could happen. A. In the 60 second window when between the error and the reset I issue. B. The window between the first error, and the re-authenticating retry which happens after I cheat death several times. In the case of A, (if I believe the time reported) it looks like it tries to send connect with the master server every 180 seconds Server: Updating session (180050ms) ..Server: Session updated dvar set sv_dwlsgerror 0 In the case of B, it looks like it retries after 180 seconds, then 780 seconds then 1380 seconds at which point it recognizes that it needs to try to re-authenticate again and does so. Then the error is cleared again just as if we reset the server. Server: Updating session (180050ms) ..DW session update error 502 - 'BD_NO_ENTRY_TO_UPDATE' Failed to retreive session update status Session update error! dvar set sv_dwlsgerror 1 Server: Updating session (180050ms) ..DW session update error 502 - 'BD_NO_ENTRY_TO_UPDATE' Failed to retreive session update status Session update error! dvar set sv_dwlsgerror 1 Server: Updating session (780050ms) ..DW session update error 502 - 'BD_NO_ENTRY_TO_UPDATE' Failed to retreive session update status Session update error! dvar set sv_dwlsgerror 1 Server: Updating session (1380050ms) ..DW session update error 502 - 'BD_NO_ENTRY_TO_UPDATE' Failed to retreive session update status Session update error! dvar set sv_dwlsgerror 1 ************************ ************************ RECREATING SESSION ************************ dvar set sv_authenticating 1 reauthenticating dedicated server! DNS ..DW_AUTHORIZING DW_AUTHORIZED (150 msecs) DW_LOBBY_CONNECTING DW_LOGON_COMPLETE dvar set dw_loggedin 1 dvar set sv_authenticating 0 Session creation complete! dvar set sv_dwlsgerror 0 Since the session check seems to be communicating with the master server. I would assume B. In any case I am convinced that it is not permanently off the listing and is listed more often than not. Or, it could be that you have the wrong filters in your browser lol Last edit by BitterSpock at 2018-01-18 at 5:58 AM (2x Edited) |
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| [duck]lola_brennt Commander  Posts: 368 |
# Answer: 38 - 2018-01-19 at 7:39 AM
Just for information: today, approx. 10:00 MEZ, players were unable to connect. !unlock command didn't solve the prob. I rebootet the server via the webpagelink i have. Bert |
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| BitterSpock Master of Time and Space Location: Planet Vulcan Posts: 2864 |
# Answer: 39 - 2018-01-20 at 10:54 AM
noted |
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| BitterSpock Master of Time and Space Location: Planet Vulcan Posts: 2864 |
# Answer: 40 - 2018-02-12 at 10:59 PM
So it appears that Activision has now resolved this issue for all servers, including ours. I have now shut off the "work around" so we are not relying on it anymore. If the problem comes back, please let me know ASAP! !unlock will still work |
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